Skip to main content

Operational delivery roles

Man focussing alone in a privacy pod, he's working on a laptop.

The Operational Delivery Profession (ODP) is the largest profession in the Office for National Statistics (ONS) and across government.

As member of the ODP, you will help to make government policies, strategies and plans a reality. You will do this by delivering important services and outputs directly to the public or supporting those who do.

ODP is critical to the successful delivery of services and support to people across the UK and abroad.

Operational delivery at the ONS

We could not deliver our important work without the support of our operational delivery colleagues at the ONS.

You could be part of our field community, working across the UK or one of the business support professionals in each of the directorates in the ONS.

As part of our acquisitions and ingest teams, you will help to bring in new sources of data for our analysts and survey teams.

“Working in ONS has given me great variety in my roles, and flexibility in the way I work, allowing me to build skills and develop my career my way.”

Charlotte – Head of Technical Training

Learning and development in operational delivery

At the ONS, we can help you develop your skills in operational delivery through learning, on-the-job training, mentoring, formal training and apprenticeships.

This can also be supported by cross-government ODP profession learning pathways and opportunities

If you are looking to start a new career, an apprenticeship is a great way for people from all backgrounds to gain new skills.  It’s an opportunity to earn and learn at the same time, working alongside experienced staff as you develop.

“Being a Personal Assistant in the ONS, no two days are the same! I’ve developed a variety of different skills that I apply to the new challenges each day brings. It’s exciting and always keeps me on my toes.”

Jacqueline – Personal Assistant

Survey operations

Our Social Surveys Operations directorate is responsible for collecting the data for the social and economic surveys commissioned by government departments and other public bodies.

You could be working in our contact centre, in our surveys team or as a field interviewer. Whatever your role, you will act as an important bridge between the Government and the people. Providing policy makers with up-to-date information allows them to keep in touch with the circumstances and opinions of the general public. This means that they can plan for future public services to meet the population’s needs.

“I love the variety of the role and the fact that every day is different. I enjoy being able to chat to people from all walks of life and getting a little insight into their lives.”

Diane – Field Interviewer

Field operations

As a Field Interviewer carrying out official surveys, you will be our eyes and ears across the UK, helping to inform the Government about the state of the nation.

Your role will include field visits to addresses, encouraging people to complete our surveys. Or you could take people through the surveys in their own homes.

Our Field Force teams are based locally across the nation, working part time and flexibly throughout the week.  So, wherever you live, there could be opportunities near you.

Like what you see?

If you want your contribution to truly count, come and join us.